Shipping Policy
Shipping Fee
XGIMI provides free shipping for all orders.
Tracking Your Order
We now offer free international shipping to the countries/regions listed in the table below. Please refer to the table before placing an order to confirm if your country/region is eligible for shipping.
Logistics and Delivery
For non-pre-sale and in-stock products, XGIMI Store processes the order within 1-2 business days after the order is placed. Once confirmed, we will ship it according to the timeframe indicated on the product page of our store.
The delivery time of your order may vary based on the selected shipping method and your location. Generally, we estimate the delivery time to be within 3 to 7 business days (subject to variations by countries/regions).
Please note that the shipping time is subject to the schedule announced by the third-party shipping company. Once your order's products leave our warehouse, the actual delivery time may be affected by unforeseen logistics-related events beyond XGIMI's control. Therefore, XGIMI assumes no responsibility for any delivery delays caused by such events.
XGIMI Store will select a third-party shipping company with the consent of the buyer, which may include but is not limited to:
1. DHL 2. UPS 3. DPD 4. Amazon Logistics 5. FedEx.
We will choose the most suitable shipping company to provide the service based on the shipping address. While you can advise us on the preferred shipping company for our reference, please note that we may not always follow this advice.
If any logistics delay occurs, please send an email to service-de@xgimi.com, and we will make every effort to contact the logistics company and assist in resolving the issue.
Shipping locations
We now offer free international shipping to the country/region listed in the table below. Please refer to the table before placing an order to confirm if your country/region is eligible for shipping.
Europe
Germany
Language: German
Store Link: https://de.xgimi.com
Shipping to: Austria, Belgium, France, Germany, Luxembourg, Italy, Malta, Monaco, Netherlands, Portugal, Switzerland, Ireland and Spain (Note: Santa Cruz de Tenerife is excluded).
France
Language: French
Store Link: https://fr.xgimi.com
Shipping to: Austria, Belgium, France, Germany, Luxembourg, Italy, Malta, Monaco, Netherlands, Portugal, Switzerland, Ireland and Spain (Note: Santa Cruz de Tenerife is excluded).
United Kingdom
Spain
Language: Spanish
Store Link: https://es.xgimi.com
Shipping to: Austria, Belgium, France, Germany, Luxembourg, Italy, Malta, Monaco, Netherlands, Portugal, Switzerland, Ireland and Spain (Note: Santa Cruz de Tenerife is excluded).
Other European Areas
Language: English
Store Link: https://eu.xgimi.com
Shipping to: Austria, Belgium, France, Germany, Luxembourg, Italy, Malta, Monaco, Netherlands, Portugal, Switzerland, Ireland.
North America
United States
Language: English
Store Link: https://us.xgimi.com
Shipping to: Alabama , Arizona, Arkansas, California, Colorado, Connecticut, Delaware, Washington DC, Florida, Georgia, Idaho, Illinois, Indiana, Lowa, Kansas, Louisiana, Maine, Maryland, Massachusetts, Michigan, Minnesota, Marshall Islands, Mississippi, Missouri, Montana, Nebraska, Nevada, New Hampshire , New Jersey, New Mexico, New York, North Carolina, North Dakota, Ohio , Oklahoma , Oregon , Palau, Pennsylvania, Rhode Island, South Carolina, South Dakota, Tennessee, Texas, Utah, Vermont, Virginia, Washington, West Virginia, Wisconsin, Wyoming, Alaska
Note: for the U.S. shoppers, please be advised that we do not offer international shipping to the following areas: American Samoa, Guam, Puerto Rico, U.S. Virgin Islands, Armed Forces Americas, Armed Forces Europe, and Armed Forces Pacific and Hawaii
Canada
Language: English
Store Link: https://ca.xgimi.com
Shipping to: Alberta, British Columbia, Manitoba, Northwest Territories, New Brunswick, Newfoundland& Labrador, Nova Scotia, Nunavut, Ontario, Prince Edward Island, Quebec, Saskatchewan, Yukon
Asia Pacific
Australia
Asia
Language: English
Store Link: https://global.xgimi.com
Shipping to: Singapore, Malaysia, Taiwan(China), Hong Kong(China), New Zealand